Knowledge base

May 21, 2020

Description If I change the tax rate associated with a given Tax Area how are open tickets affected? Solution After the tax rate has been changed the next time each open ticket (bid reservation contract) for that tax area is recalculated the tax amount will be adjust based on the new tax rate. Recalculation occurs […]

Description When trying to rent or sell a rental item you get a message that you must use fixed rates. Solution CAN’T RENT A RENTAL ITEM AT REGULAR RATES – MESSAGE “MUST BE FIXED RATE” Problem: If a message is given at counter “must be fixed rate” when trying to rent a rental item be […]

Description How to add an additional purchase record with a separate reference number to a bulk fixed asset item Solution Adding Fixed Asset Records to Bulk Rental Class Items You must first change the Rental Class item to an Individual item temporarily: Select File Maintenance Menu. Select Rental File Maintenance. Select Rental Class Inquiry and […]

Description Ticket Out or In Times are changing when using the Party Affinity Module’s Delivery/Pickup Time feature. Solution See attached file

Description On September 1 2001 the state of Texas is charging rental stores a 1% emissions control surcharge tax on certain classified equipment. Rental stores in Texas are required to report this tax separate from the other tax forms. Three areas in ALERT EasyPro will need to be changed to accommodate the tax charge. They […]

Description How does the Split Rental Revenue Report know which location Bulk items came from? Solution It doesn’t. It assumes that the Owning Location is the same as the Renting Location for Bulk Items. This report is not intended to analyze cross-store bulk rental. It is used to analyze the cross-store rental of Individual Items.

Description Purchase records from prior years that have a Disposal Date on them are still showing up on my Depreciation Report – why? Solution The Store Parameter for Fiscal Year End Date needs to be corrected. All items disposed of within one year of this date will remain on the report even if they have […]

See the attached document for instructions on how to setup and use Safety Notes

Description Security Module Customer Information Sheet for users with Windows servers Solution User instructions for the Security Module. Includes adding users into the security module and changing menu option security levels.