Knowledge base

See the attached document for instructions on how to setup and use Safety Notes

May 21, 2020

Description Security Module Customer Information Sheet for users with Windows servers Solution User instructions for the Security Module. Includes adding users into the security module and changing menu option security levels.

Description Security Module Customer Information Sheet Solution User instructions for the Security Module. Includes adding users into the security module and changing menu option security levels.

Description How to process the return of a serialized sales item. Solution Returning Serialized Sales Items Serialized sales items can be returned in two ways depending on whether the ticket for the original sale is open or closed. Returning a serialized sales item on an open ticket: 1. Retrieve the open ticket at the Counter. […]

Description rentrain interface Solution See attached file

Description How are the rental earnings from a Kit distributed back to the items in that Kit? Solution When a contract checks in with one or more Kits on it the system determines which rental items were on each Kit. It then sums the Daily rental rate of each of the items in a Kit […]

Description Renewal Billing a contract with checked-in items will invoice for items that are checked in as well as those that are out. Solution Although Renewal Billing will not select a contract with one or more returned rental items if you manually add the ticket to the list it will renewal bill BUT IT WILL […]

Description When an item comes due for service in Preventive Maintenance that maintenance work is frequently tracked in a Work Order. The relationship of Preventive Maintenance Turnaround and Work Order is sometimes misunderstood. Solution There is really no connection between Preventive Maintenance (PM) and Work Order (WO). The value of writing a WO for any […]

Description What to do if you need to re-export general ledger information for a day that the GL Interface has already been run for. Solution Go into the Reports Menu Advanced Reports GL Interface Export Put in the date you want to re-run Press enter through the Output options (it will default ‘To Screen’) Up-arrowback […]

Description After a contract has been renewal billed it will charge a 4Week rate for any amount of time after the Billed-Through date. Solution The Prorate Table has not been correctly set up for that location. Correctly completing the Prorate Table will solve the problem.