Found 845 Results –
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Error Running the Fixed Asset Rental Utilization Report
Description When you run the Fixed Assets report called “Renter Utilization Report” it runs for a moment and then errors out saying that “rpt_temp.flt Does Not Exist Error on line 2 of ….” Solution Before running this report you must update the rental utilization information in the system. To do this: Go to the File […]
May 21, 2020
Depreciation Calculates Amounts Too Large (MACRS)
Description Depreciation is calulating amounts that are too large (macrs) Solution Check the Fiscal Year End Date Parameter. If it is prior to the date you are running depreciation for the system can calulate amounts for the wrong fiscal year and they will be too high.
Copied Ticket Not Checking Availability
Description When you copy a ticket the system does NOT check the availability of any of the rental items. Solution The system initially just copies the items to the new ticket as they were on the original ticket without checking availability. The system checks for overbooking and reports overbooking when the user modifies the time […]
Certain Items Not Depreciating
Description Certain items are not depreciating even though they appear to have been set up correctly. Solution The issue may be that the fa_salvage_price is set but the fa_depr_thru_date is not set. It is possible for this situation to arise if the purchase date for the item is after the depreciation date the first time […]
Cash Register Closing Reports Missing Transactions
Description In the Cash Register Module when closing the cash register for the day some transactions are not included in the reports. Solution Make sure all employees who have done financial transactions that day are setup in the Cash Register Menu option “Clerk to Drawer Association”. The cash drawer closing uses this file to determine […]
Can’t Save Ticket Images on Linux Server (Alert rev. 5.x or 7.x)
If a Linux-based system reports that it can’t update the ticket image record and you find that the ticket images are staying in the user’s home directory the problem is probably the “copy” command in Linux. Since Linux uses the “cp” command a symbolic link must be setup for the “copy” command to work. To create […]
Batch Ticket Printing (Advanced Alert Module)
Follow the attached instructions to select and batch print tickets en masse based on selection criteria like: · Date Range · Date Type (based on Out Date or In Date) · Location · Ticket Type (Quotes Reservations Contracts All) · Exclude or Include Will Calls
Availability Description
Description This document describes the expected behavior for Availability/Usage of rental equipment in ALERT. Solution See attached file
Accrued Balances are Too High
Description The Accrued Balance on an account is greater than can be explained by the AR balance on the account at the beginning of the day plus the current value of the open tickets at the beginning of the day. Solution If ALERT’s End-of-Day process is running after midnight the system may calculate the value […]
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