Knowledge base

Description This document describes the expected behavior for Availability/Usage of rental equipment in ALERT. Solution See attached file

May 21, 2020

Description The Accrued Balance on an account is greater than can be explained by the AR balance on the account at the beginning of the day plus the current value of the open tickets at the beginning of the day. Solution If ALERT’s End-of-Day process is running after midnight the system may calculate the value […]

Description A customer saves a rate increase work sheet and wants to go back and make additional changes later on or will be working on adjusting rates over the course of a few days Solution Access to the worksheet can be given to them by adding the following entry to the menu: RC_RTMP1 89 SC […]

Description Reloading Data into Demo (Lone-Tar – Unix/Linux)   Sometimes it is necessary or desirable to reload your ALERT system data from a backup into your Demo system.  With it you can check data from a prior date or confirm the readability of your backups.   NOTE: These instructions assume the standard data structure of /usr/alertii/data   If this […]

A backup of your Alert system made after close of business on December 31st can be very useful. It can be used to recreate reports that should have been run that day. It can also be valuable if data files need to be recreated after a disaster. v  If your Alert EasyPro system runs on […]

Description How to cleanup extra files on an SCO Unix system to make more disk space available. Solution To check available disk space enter df -v (or dfspace at a # prompt) To look for large files on the disk you can either use the Lone-Tar Utilities Menu option “Show me the Large Files on […]

Description How to restore data from a backup of the Live system into the Demo system. Solution See attached file

How to restore the contents of a backup of your Live data into your Demo system.

Description These are the top reasons your automated back-up on your SCO Unix system might fail. Solution No tape in drive Tape is set to Safe Tape drive needs to be cleaned CPU needs to be Cold Booted (taken all the way to a shutdown and turned off/back on) Tape may be bad (if it […]

Description Need to reset tape drive. Solution A way to “reset” a DDS tape drive without having to cold boot the computer that it’s in is: Press and hold the button on the front of the drive for about 30 seconds.