Knowledge base

Adding New Users in Alert Last modified May 2022   Step 1: When adding a new user to Alert you will need the following information:   1.      Username 2.      Password 3.      Security Level (50/counter 60/manager) 4.      Default Store location 5.      Default contract printer name (contract contract2 ect)   Step 2: Access the Operator Menu by clicking […]

May 21, 2020

Description Connection to the server goes down while they are working on a ticket. When the connection cames back and they try to retrieve the ticket out of Stranded they get an error “Record In Use” (as seen at Johnson’s Handy Rent-All) Solution The original user session is still running and is holding the records […]

Description At various times without warning you get and error something like “/usr/cqcs/cs xxxx Memory Fault – Core Dump” where xxxx is a different number each time (e.g. 2403 2592) Solution There is a memory corruption on the server. Cold boot the server and try again. If the error continues contact the ALERT Help Desk.

Prior to version 7.22 of CQCS Cyberscience created Excel spreadsheets in version 4.0 (file suffix .xls) which all later versions of Excel are backward compatible with and most other spreadsheet packages can read. As of CQCS 7.22-9A they have switched the default to Excel 2007 format (file suffix .xlsx) to take advantage of the expanded […]

“The “Unrecognised Host Message” is an indication of a drop in the network connection between the workstation and the server.  This could be caused by a hiccup in the associated hardware (network cards routers switches etc.) in the operating system or in the Alert / Cyberscreen software itself. Steps to correct this include: Kill and restart […]

Can’t View Reports to Screen – “Firefox” or “Chrome” installed as default browser Description of Problem: Customer installs Mozilla “Firefox” or Google “Chrome” and now cannot run reports to the screen. (nothing happens; the computer does not even attempt to bring up a web browser and just sits at the report selection screen in Alert) Solution: […]

Description When you try to run certain reports the screen scrolls with the name of a database long rows of numbers and letters and either “OK” and/or “significant key change”. Solution The problem is a setting in VCQ. All you have to do to correct this is: Login as the user who is having the […]

Description Digi entries in the /etc/inittab file are lost or changed after the system is rebuilt causing missing gettys baud rate problems etc. Solution /etc/inittab Loosing Digi Getty Entries SCO Unix has a “feature” that you might not be aware of. On rebuilding the environment (ie during reboot) the file /etc/inittab will be erased and […]

Description How to make a CPIO backup on a UNIX system Solution CPIO NOTE: Login as root or start root (i.e. superuser) privileges before beginning any of the following BACKUP: 1) If you want to backup the contents of one directory (directory_name): cd directory_name ls * | cpio -ocBvmd > /dev/rStp0 (or whatever the backup […]

Description How to make a CPIO backup on a Linux System Solution CPIO NOTE: Login as root or start root (i.e. superuser) privileges before beginning any of the following BACKUP: 1) If you want to backup the contents of one directory (including subdirectories): cd / find directory_pathname -print | cpio -ocv > /dev/st0 (or whatever […]