Why Alert?
We believe in doing business with people, not companies. This belief drives everything we do at Alert. From our interactions with clients at the Help Desk, to collaboration on new features, we strive to be your technology partner – not just a vendor.
One size does not fit all
At Alert, we understand that not all rental businesses are the same so not every business needs the same solution. We bring creativity, honesty, and respect into each one of our projects. We honor your time-tested processes, make suggestions borne of decades of experience, and help you become more profitable through innovative technology.
Software doesn’t solve problems. People do.
Client support in under two minutes
In the time it takes to brush your teeth, your helpful Support Technician will be ready to tackle the toughest questions. Just calling to catch up about their kids? We get those calls, too.
100+ user-driven improvements implemented every year
Shouldn’t software made for you be designed by you? We believe great software is never finished — especially when our clients’ needs are constantly changing.
A user conference that fosters community
Alert hosts the longest running, first of its kind, user conference in the industry. The annual Alert User Group Summit empowers Alert users to impact software development, network with peers, and learn industry best practices.
Alert by the numbers
As the old saying goes, what gets measured gets done. As a 100% woman-owned business, we’re 100% focused on yours. While these numbers don’t show the whole picture, we’re confident that once you work with us you’ll see how we measure up.
Client Focused
62.5% of Alert’s staff is Client Care, and 20% is Programming. That means that 82.5% of our employees are working for YOU.
Customer Satisfaction
How do we know that our clients are happy campers? We ask them. Each month they rate us 97% in customer satisfaction, the highest in the industry.
Rental Focused
All of our energy is focused on one industry: rental. And all of Alert’s Support and Development teams are based in North America.
How do we stack up?
The truth is, you’ve got a lot of rental software companies to choose from and they’re likely all promising the same kinds of features. But you don’t need a software provider—you need a software partner. So we’ve broken down exactly what we offer, along with our competitors.
An honest comparison of apples to apples.
| Alert Management Systems | Competitors' Software | |||
|---|---|---|---|---|
| Support with Purchase | 1 year, included | 3 months included | ||
| Project Manager | All projects get a personalized project manager, from Saas to Summit—which includes ample training | Only highest investment levels get a project manager. Best for a complete DIY approach | ||
| Features | Alert offers a fully featured product at every level. Nothing "Lite" | "Starter" versions need a substantial upgrade to add more features | ||
| Credit Card Processing | Use our preferred vendors to save money—or use your own preferred vendor! | Must use their vendors | ||
| Windows | Yes | Yes | ||
| Linux | Yes | Yes | ||
| Hosted | Yes | Perhaps | ||
| SaaS | Yes | Maybe | ||
| Support Accessibility | US-based support available—by people you know | Extra charges for support, or only videos and articles for help | ||
| User Conference | Alert's Users Conference was the first in the industry and meets annually for the past 40 years. Alert users drive our software development. | Most rental software companies don't host user conferences—or if they do, only meet at trade shows | ||
| Flexibility | We help improve your processes and work with you to create custom solutions for your rental software | One-size-fits-all approach |
They represent what we represent. So the fact that they are nimble, they can move on a dime. They listen, they pay attention to what we need. You have good inner relationships or interpersonal relationships with them. That's the best part about it. So, they're not too big that they can't move quickly. They can custom code stuff for us. If you need something specific for your specific store, they're not too big where you get lost in the quagmire. They pay good attention to us.
We'll help you pick your package
Just like your rentals aren’t one-size-fits-all, neither is Alert rental management software. We will happily work with you to customize your package to your exact specifications. And not only will we tailor your software, we’ll customize your demo.
Ready for a personalized demo? Just answer a few questions.
